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Customer Comments Page
This page is devoted to the comments of our valued customers. The comments are received either from our toll free phone number or from messages received via email. We invite all customers EMAIL (just click on it) us to give us your comments. Thank you very much for your continued support.
"Hi Ann, I just wanted to let you know Tenleigh arrived safe and sound and I am thrilled with her. She is a keeper for sure. Thank you so much! Hugs, NP"
"Hi Ann, Tenleigh arrived home safe and sound on Monday...I am so happy to have her here. She is beautiful, and Tasha did a wonderful job on her. Her silicone is so soft and squishy. I am really enjoying her...and she is coming on a trip with me to visit my sister in Edmonton, Alberta. I am also meeting up with some friends from Doll-fan...so can't wait for them to see her also. Thanks so much for the wonderful service. Love and Hugs, LB"
"Hi Ann & Randy, Tenleigh arrived today & I am thrilled with her. So nice to have a Tasha baby again. Am very pleased with your service & look forward to seeing more of your beautiful babies to tempt me. J.T."
"Good Evening! Thank you so much for the sweet silicone doll (Tenleigh by Tasha). She is at home (Sweden) now and feeling good! This one is gorgeous, soft and cuddly! I am very happy for her. Thank you for making everything so well! Have a great day and evening! Kind regards, M.F."
"Hi Anna and Randy, Tenleigh arrived today. She is adorable, cuddly, and so "real" looking. She is the softest silicone baby I have seen!!! She feels like lifelike baby skin. It usually takes me a few days to bond with a new baby, but with this one, it was love at first sight!!! J.D."
From H.M. in The Netherlands, "Dear Anna, Now that I see her in daylight, I am amazed by all the detail, She even has a little nest hair in her face, you can hardly see it her thumb in her mouth its awesome ..I love her !!!!! I can't stop looking at her and touching her, Talk sweet baby talk to her..I am going to to the store now,she needs pajamas and more lovely clothing..bye for now and thanks again."
From H.M. in The Netherlands, "Dear Anna, Oo she looks so sweet, thank you for the pictures, I can't wait to hold her and thank you for your exceptional kindness and understanding. Oo the warmth I am feeling looking at this sweet baby is remarkable, I started crying. Can't wait to see her in the bassinet. Greetings"
From H.W. in the United Kingdom, "Hello Ann, Thank you so much for sending KAM, she is truly delightful! All the lovely things you have put in hte box were amazing. She is the most precious baby ever. Thank you so much for all you have done in arranging for me to have her hair color, ect. The posting of her and all hte communication. I really appreciate it. Thanks Again."
From M.F. in Stockholm, "THANK YOU SO MUCH ! I´m very happy to have this really really sweet baby! She is the most cute little girl - a real masterpiece! I just wonder what material she is made from? She is really adorable , just like a newborn baby, with that innocent little face. Thank you also for a very kind and friendly contact and for the beautiful accessories and photos and cards . I will treasure them all! I was very happy with the painting and rooting too. She looks so natural! Because I paint and root myself, I have high quality demands and this doll is all perfect!! I LOVE HER and she´s going to stay with me forever as an inspiration. She looks almost like my little newborn grandchild too, thats quite amazing! I wish you all luck with your business and must say that you are the BEST! Kind regards."
From M.F. "THANK YOU SO MUCH! She looks just great (ISABELA by Tasha)! It´s nice to get my ever first bought doll! Because I reborn myself, it doesn´t happen too often that I buy a baby. She looks just wonderful. You are so very kind and have a perfect custom service, It´s a joy to buy from you! Have a great day! Kind regards."
From J.M. "Oh My! Tamina just just arrived She is more than gorgeous! When I opened the box and the wrapping her little eyes were looking right in to mine! What a sweet loving expression! (I had to give her a kiss or two, haha.) She is really exquisite and more-almost as if she has a soul! Maja does a remarkable job with the little faces, I think. Can you tell I’m more than happy with her? ....I can’t wait to finish paying for Lindsey so I can see her! Have a Fabulous Day!"
From J.D. "Hi Ann & Randy, Isabela (new silicone baby by Tasha) just arrived. She is such an amazing baby!!! The sculpting on this baby is magnificent...so true to life. She is an adorable baby."
From B.M. "Oh my gosh, what a wonderful surprise to come home to after being out shopping!!! My Haylee is absolutely adorable, absolutely perfect - exactly what I wanted! Sandy is utterly amazing. She has made this baby come to life - so real. I love her coloring - her rosy cheeks and her hair color is exactly what I envisioned. I love the amount of hair she has and Sandy remembered the barrette which is perfect. And a bonus bonnet to bout - to show her wee bangs peaking out from it. The outfit is so sweet and of course she must wear pink for sure. Lastly, her eyes are placed spot on to my liking, something I always am drawn to, almost immediately before anything else. Thank you so very, very much Sandy. You made my dream baby come true. And Ann, thank you for all your help in relaying my info back to Sandy. I can hardly wait to have this sweetheart home with me."
Ann and Randy, Just a short note to say that Jayden #11 arrived safely on late Tuesday. I've been so busy holding her that I haven't had a chance to let you know! She is so adorable. Her pictures did not do her justice as her little face is just precious. But the most amazing thing to me is her hands and feet. Sebilla has done a masterful job on the wee fingers and toes. It's just so good. Her coloring is spot on, too. Anyone who is thinking of adopting one of the Jaydans should not miss out on this great sculpt. Bos Babies are Best! Thank you also for all your assistance and patience in helping me bring this little one home! Love, C.T.
May 2, 2012 Customer Comment: "Hello Ann, I just unwrapped Cinderella. She is so beautiful. I am very lucky to have gotten her from your shop. You have been so nice and helpful. Can't wait to receive Breanna. Sincerely, L.W."
May 4, 2012 Customer Comment: "Dear Ann, Thanks so much for beautiful Ira who arrived yesterday and was opened today! She's gorgeous and a perfect edition to my Sutter family. Thanks again for being so awesome about layaway!! I wouldn't have either of these two beauties with the great service that you and Randy offer. Hugs, S.M."
March 29, 2012 Customer Comment: "Ann and Randy, Thank you for all the support and respect you give your customers. This is something I have never experienced in all my years of doll collecting. I am going through one of the most difficult times in my life and it is comforting to look forward to getting Clementine and Elizabeth Rose. From now on I will be getting my special babies from special people like you. Thanks again, M.G."
February 2012 Customer Comment: "Hi Anna, Bella Joy just arrived. Wow!! She is a big, heavy baby. She is so well made, and adorable. Rita sent an extra outfit, and some other baby things. So nice of her!!! You and Randy have been wonderful to work with. Ann, you are always willing to talk dollies with me, and I never feel that you are too busy to talk. Thanks you both for everything. Your customer service is the best!! From J.D."
"Dear Ann & Randy, My mom and I would like to thank you so much for everything you have done to bring Jordan (by Olivia Stone) home. He is everything that my mom wanted to be and so much more. He's exactly what my mom wanted. There are many babies that never look exactly like the pictures but he does. Olivia Stone did such an amazing job on him. We thank her and you both so much for everything. From A and C. January 2012"
"Hi Ann and Randy, Little Baby Peanut (by Carol Kneisley) has arrived safe and sound and I am thrilled to bits with him. Thank you very much for organizing the adoption for me so that I could afford to bring him home. He arrived yesterday which was actually my birthday, he was not planned as my pressie but the day was extra special due to his arrival. I unwrapped his legs first and they are such adorable legs with those wrinkly feet and knees that I actually felt emotional (not like me at all when unwrapping a doll). His gorgeous face is full of character and I love the Silicone eyes. Love, love him. Off for more cuddles, that you so much. Hugs, T. January 2012."
"Hi Ann and Randy, Melissa and Dawson Edenholm are officially home! They arrived this morning safe and sound. Both babies are adorable and could most certainly be taken for "twins" which is what I so wanted. They have the most realistic skin tone I have ever seen in sculpting clay. Also, I cannot believe how lifelike their little hands and feet look - amazing detail. Tasha clothed both in the cutest outfits. I love Melissa's hand knit sweater and blanket. Thank you very much to Tasha and to you both. Best, BM. November 23, 2011."
"Hi Ann, Just wanted to send a quick thanks for the pictures of my Sutter doll! She looks gorgeous and I know she will be even more so in person. Thanks again for the great service! You guys are awesome. Hugs, S.M."
"Maja Bill's Rose is absolutely STUNNING! She is even better in person than in the pictures. I'm so happy to have discovered this fine artist. I look forward to Sabrina's arrival. Thanks, N.B."
"Hi Ann, Tiny Little Jilli just arrived at her forever home. She is simply adorable. The way she was made and her pretty outfit, she is so precious to me. Thank you so much. As always, your babies and your service are extraordinary! Best Wishes Always, P.K."
"Hi Ann, The Heirloom Set by Bo was just delivered and I'm absolutely thrilled! Both dolls are just adorable and love their tiny teddy bears. Also loved the nice note from you as well as card and note from Bo herself. Also what a wonderful second outfit for the tiny girl! I do love the crochet one on her with the rose and matching hat and booties too. Thank you so much for getting the order out so quickly as well - was in shock when the doorbell rang a bit ago. Very nice doing business with you. G."
Ann and Randy,
Hi Ann and Randy, Aura Sutter (by Angela Sutter) has arrived safe and sound and I am in awe (excuse the pun). Really think she is amazing and never thought I would love a vinyl as much as my Sinami Himmie but do love Aura just as much. Thank you very much for your patience and layaway during the past year. Talk again soon, Tarsha M., Australia, 4-21-11.
Hi Ann and Randy, I have the most beautiful doll in my house----Jennifer. Her hair is magnificent. I am so in love with her. Sebilla should really make more redheads. Thank you so much for allowing the layaway, although it was kind of short! I will definitely be back. I wish I had discovered the Doll Connection Store a long time ago. See you soon. Jo Anne
Dear Ann and Randy, OMG!! Donna is so beautiful. She can now be the twin sister to my other redhead by Sebilla. I took the wrapping off so slowly and saved the wrapping around her head till the last thing. I wanted to savor how beautiful I knew she would be. I was so right. I love this baby and her outfit is so pretty. Thank you so much for getting her more me. Y'all make everything so easy and are so dependable. It's like having my own personal "doll shopper". There are a lot of companies that need to take lessons from you two on how to treat customers. Your the best!! Thanks so much. J.D.
From DJ, 11/14/06: Hi Ann & Randy. I received Nuala today. She is just gorgeous! I have not been able to see her in the sunlight as I got home from work late today. Hopefully tomorrow I will be able to check her out in good lighting and take some pictures. She is beautiful beyond my expectations. Thank you for being so great with answering all my questions. Being a newbie I just did not know what to expect. Ann I love the gold and I am so glad I took your advice. I was so surprised when Randy telephoned me in response to my email. You both sent out of your way for me and I truly appreciate it. You guys are terrific! D.
From JD, 9/29/06: Hi Ann! Oh my goodness!! Just when I thought I couldn't be anymore in love! The first baby to arrive home was Nick! And his little face was too custe for words - and I LOVE his curly hair! I couldn't put him down! Later that day, Gianni arrived - and I couldn't wipe the smile off of my face...And now, I also have Lynne, who is ABSOLUTELY beautiful. I just can't stop looking at them! I have been an avid doll collector for years - and these are my first OOAK adoptions! All I can say is that I could not be any happier - all around! Sebilla Bos is a phenomenal doll artist! Her attention to detail is jut incredible!! My family and friends are truly amazed with lhow real they seem. They're all so entirley realistic, that I almost wait for them to move! There's no doubt in my mind that she makes each baby, lovingly....It shows on each of their faces... And lastly, you and Randy are a doll collector's DREAM! The level of customer service you provide - the way you so carefully pack and ship the babies, etc., deserves the highest of praises! Your commitment to me as a colletor has earned by loyalty to you both! Thanks SO much, for everything! Hugs, DJ
Hi Ann and Randy, I have the most beautiful doll in my house----Jennifer. Her hair is magnificent. I am so in love with her. Sebilla should really make more redheads. Thank you so much for allowing the layaway, although it was kinda short! I will definitely be back. I wish I had discovered the Doll Connection Store a long time ago. See ya soon. Jo Anne.
Hi Ann, Happy Baby Lucy (by Waltraud Hanl) arrived and she is absolutely wonderful. Waltraud did a wonderful job on this doll. Will take pictures and post them on Doll fan later on in the day after lunch sometime. Thank you so much for the nice card and you will be hearing from me in the future concerning my doll purchases. You are the best retailer for dolls that I have ever had the pleasure to do business with. Hugs, Diane
From Linda, 7/14/06: Hi Ann and Randy, Wanted you to know that I received Ashlyn (an Artists Original by Rustie) yesterday. She is everything that I expected and more!! I love her dolls and I love your wonderful customer service! You both are great to work with and have shown me empathy and understanding in times of hardship. I love working with both of you and your cards when I get the dolls are so personal and that means a lot also. I have purchased many dolls from your including Annette Himstedt and I always know I am going to get a doll that has been inspected fully for flaws. I have always been happy with my purchases. Thanks again and God Bless you Both!!! I will call soon with another order!! Sincerely, Linda
From Bev, 7/12/06: Hi Ann and Randy! I just want to thank you so very much for baby "Shannon"! She arrived today in perfect condition and I know a good part of that was do to the way you "lovingly" packed her! When I finally got to see Shannon, I was brought to tears! I have never seen a "Bos" creation up front and personal and no words could begin to describe my shock at how real to life she looked. What a gift Sebilla Bos bestows on us collectors! Thank you so much for providing this artists' doll to the States and now for me in Canada. Its been a pleasure doing business with you. If the timing had been a bit better on my part I would have loved to have had "Jennifer" in my arms too as I'm extremely partial to blue-eyed, curly haired red heads - especially her "sculpt"! Lucky "new" mommy...but so am I!!! I need to savor the moments with Shannon. Again, my thanks to both of you. Regards, Bev
From R.B., 11/7/03: Thank you soooooo much - You are such a pleasure to buy from --- patient - caring -helpful ---and integrity!!!!. You get to know us personally --- and don't treat us like a number! Thank you so much. Love, R.B.
From M. E. , 8/13/03: Thank you for the communication you kept up with me as I awaited the arrival of each doll. Your phone calls announcing when each was being sent gave me something special to look forward to during the week. I cherish each one of these lovely dolls and each will find a special place in my home...I found you on line!! I was able to get everything I wanted without the stress and bother I experienced last year. You definitely have a satisfied customer who will be returning for more purchases...Keep up the great work. Its nice to know that I have found a dedicated dealer who promotes good customer service with a nice personal touch. Please keep me informed of any special announcements or news during the year. I will continue to enjoy your newsgroup and visit you website often. Thanks again for everything! Fondly, M.E.
From J.S., 8/14/02: Good Morning Ann! What a lovely thing you do...sending the 8x10 photo of the little darling. The packet of items was so gracious and welcoming! I just wanted you to know it was appreciated and I'll look forward to hearing Miki has arrived. Thanks again! J.S.
From D.H., 9/21/01: Dear Ann and Randy, This email is well over a week late but I do want to thank you for the fantastic job you did of sending my Pinki out to me. I appreciate your personal service with the nice card inside. Those little touches make such a difference...Again, thank you so much. Your top notch customer service is greatly appreciated. Enjoy your day. D.B.
From M., 11/7/02: Dear Ann and Randy, Effi arrived safe and sound this afternoon. I absolutely adore her. She has the most beautiful blue eyes I've ever seen on a doll. Thank you soooo much for your layaway plan that allowed me to obtain her. You are wonderful people to work with and I look forward to doing business with you again in the future. Very warmest regards, M.
From J.B., 11/9/02. Hi Ann: Thank you so much for Sofi. You are such a great dealer, and so nice to work with. That was great of you to call & let me know she was coming. She came the very next day! I am sorry I haven't let you know yet but my computer was down. I love her! She is beautiful...Thanks so much! I hope there are some next season I can get from you. Hope they are as good as this year. Have a great weekend! J.B.
From G.G., 1/2/03: Hi Ann and Randy, Thanks once again for making another doll buying experience a pleasure. I am looking forward to the 2003's as I am sure everyone else is! G.G.
From N.S., 5/16/03: Ann, I just wanted to express my deepest appreciation for the service you have provided during my purchase of Bear Belly Buttons. I just love her! She is so precious. Living away from the mainstream has not always been easy for me, as I have to scan the internet to choose a reliable dealer. But, finally, I have found you and will never stray again. you have shown remarkable professionalism and kindness over the phone and the internet. And....so many thanks for your gift. God bless you! N.S.
From G.G., 10/12/02: Ann, Just a note to let you know that my receipt for Efi arrived in today's mail, along with the photo, and all the rest of the goodies that you sent. I have done business with many doll shops over the years that I have been collecting, but you and Randy make it so much more personal and more fun to buy dolls. I want you to know that you have just gotten a new customer, and I am really anxious to receive Efi. I think my husband is more excited about her impending arrival than I am!!! Thanks again for helping me to get my Efi. G.G.
From M.L., 8/12/02: Dear Ann and Randy, Wow what a surprise in the mail today! How nice of you to send the 8X10 photos of my new girls and a gift certificate for next purchase as well, plus the lovely letter. I really appreciate it and feel you must have a very successful business when you treat your customers so well!! You are delightful to work with. Can't wait to talk with you after Natasha (by Zawieruszynski) arrives. Again thank you for your truly professional and most friendly service. Blessings, M.L.
From A.M., 8/1/02: Hi Ann! I just wanted to drop a note and let you know that I received Savannah today. She is absolutely wonderful. Thanks again for your patience. It was a pleasure to do business with you. Sincerely, A.M.
From A.C., 4/24/02: Hi Ann & Randy, Lila arrived today safe, sound and just beautiful. Thank you so much for both Nikola and Lila (Zawieruszynski's) - they are both exquisite dolls. Please make sure to tell the artists the next time you speak with them how beautiful their dolls are and how much I appreciate them making the extra effort with Nikola. The extra dress was so unexpected, but it is such a treasure. I'll be in touch and it's been my pleasure to do business with you. This is certainly not the last time. Thanks again, A.C.
From E.G., 7/29/02: Hi, Ann! I wanted to be sure and thank you so much for your kindness and caring that you give to your customers. It is evident in your voice tone and the emails you post. I appreciate your helping me do a layaway on Ilse and am thrilled that there was an Ilse LEFT!!! You have sense of being that is very comforting and friendly, and it makes buying at your store a very pleasant experience! Thanks Again! E.G.
From E.G., 6/9/02: Hi, Ann and Randy, Thanks SO much for the wonderful Trudie! She is as cute and wonderful as a doll can possibly be - although, when FIBI is sent out, I imagine that Trudie Will have a "tie" with Fibi on all counts, cute as a button, unbelievable clothes, QUICK shipping, terrific customer service, and fantastic doll crafts-woman-ship(!), as well as lovability factor and looking like a real, live child! I am so appreciative of your kindness and caring, and your unparalleled customer service. I am so happy with Trudi! Take good care and thank you! E.G.
From A.M., 3/15/02: Dear Ann and Randy, Thank you for sending the tracking number. I have found that she will arrive on Tuesday and I'm very excited about that. She will be my first bigidur doll and a dream come true since I've admired the Jutta Kissling dolls from afar for some time. Thank you, again, too for such a pleasant experience with the Doll Connection Store. Sincerely, A.M.
From L.M., 2/11/02: Dear Ann and Randy, It was such a pleasant surprise to receive your letter and photo of Miri in the mail yesterday! And thank you very much for the gift certificate. You have such a nice, personal touch that it makes doll buying a joy, which of course, it should be. The photo really made me excited: I feel like I have a school girl crush, staring at her photo all the time, LOL! Before my computer died week before last, I had printed out a b&w picture of her from the website: I stared at that while I was off-line--how nice to now have such a gorgeous photo of her to tide me over until she arrives in "person". I have really enjoyed all the pictures on your website, and information you have posted to the group regarding the new dolls--what an exciting line--how lucky you are to be able to see them all in person, as they come in. Thank you again for your wonderful photo and gift certificate. Love, L.M.
From M.D., 10/26/01: Dear Ann and Randy, I just wanted to drop you a really big Thank You for all your help and excellent service. I received Aries on Tuesday and you're right, she is absolutely gorgeous, I have not seen anything that pretty in a while. This will make a wonderful Christmas gift for my mother, since she has never had one of "Rustie's ladies" before. Anyway, Thank You for being so kind and gracious to me, that is an honorable quality, never lose that!. Sincerely, M.D.
From A.C., 3/14/2002: Well, I must say I never came across a dealer that will help out someone so much. Thanks to her (Ann) I will have my first FayZah Spanos doll for Christmas from mom who said she would never buy a doll that costs that much...Hee Hee. Isn't she GREAT though (my mom). Anyway, Ann my mom got me this doll and I am so Thankful words can never express how happy I am so far with our transaction and this woman (Ann) is the sweetest doll store owner I have come across and I thought I had met some nice people which of course I have but none this wonderful. If you ever need a recommendation on buying from her (Ann) I give her a 15 and a 1-10 scale. Thank you, Ann! YOU HAVE MADE MY DAY & CHRISTMAS! Biggest doll hugs ever, A.C., a returning customer.
From J.H., 3/15/02: Dear Ann & Randy, Even thought all I have done is put a doll on layaway, I wish to thank you for your personal service. I appreciate the way I have been treated as a customer: I feel very special, even though I've "met" you only over the telephone! When the receipt for my layaway arrived yesterday, I was further pleased with a letter from you, as well as gift certificate toward my next doll (how did you know I'm already thinking of who will be next in my doll budget?!). The most delightful surprise, however, was the picture of Mathilde you sent. She's already in a picture frame on the refrigerator with all the other photos of our family. (I have a wonderful husband who has no objection to the idea of my dolls being part of the family!). I applaud your method of doing business: you have already made another loyal customer (and I won't get my doll until May!). Sincerely, J.H.
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From Joy, 4/11/2001: "I found your website address in Doll Reader. It really looks great."
From Cindy, 3/17/2001: "Your site is wonderful! You give so much information on all your items. Thanks again for the wonderful service."
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